Welcome to Molly Bracken’s FAQ section, where we answer your most common questions about our contemporary fashion collections and premium shopping experience. Our goal is to make your journey with us as seamless as our global delivery service.

Product Questions

What types of clothing does Molly Bracken specialize in?
We specialize in contemporary women’s fashion with a focus on dresses (casual, maxi, midi, and special occasion) as well as pants and shorts. Our collections blend runway-inspired style with everyday wearability.
How would you describe the Molly Bracken style?
Our style embodies accessible luxury with a modern, feminine aesthetic. We combine quality craftsmanship with fashion-forward designs that transition effortlessly from day to evening wear.
Are your garments true to size?
Yes, our garments are designed to fit true to size. Each product page includes detailed measurements and sizing recommendations. For special occasion dresses, we suggest ordering at least 3 weeks in advance to allow time for any necessary alterations.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Can I modify or cancel my order after placing it?
To ensure speedy processing, we begin preparing orders immediately. Please contact us at [email protected] within 2 hours of placing your order if you need to make changes—we’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
✈ Express Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 days after processing (1-2 business days)
🎁 Free Standard Shipping: Via EMS for orders over $50, delivered in 15-25 days after processing
Do you ship worldwide?
Yes! We proudly offer seamless global delivery to most countries, excluding select remote areas in Asia and a few other locations. During checkout, our system will confirm if we can deliver to your address.
Will I need to pay customs fees?
All international shipments include proper documentation. While we can’t predict specific customs fees (which vary by country), we declare the full value of your order as required by international shipping regulations.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer care team at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International transactions may take additional time to appear in your account.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For fastest service, we recommend placing a new order for the desired item while returning the original purchase.

Customer Service

How can I contact customer service?
Our Indianapolis-based team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Where is Molly Bracken located?
Our headquarters is at 1799 Stewart Street, Indianapolis, US 46225. While we don’t have a physical retail store, we’re proud to serve our global fashion community through our online boutique.

Still have questions? We’re here to help! Contact our customer care team for personalized assistance with your Molly Bracken experience.

Ready to explore our collections? Start shopping today and discover contemporary style delivered to your doorstep.